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Marmar
Marmar's picture
User offline. Last seen 9 hours 23 min ago.

I have checked everything I know to check, but several of my boards are cutting off the words on the bottom and lines on the right hand side. Even if I lessen the percentage so it prints a 80%, this is still true. please help if you can.

 

Thanks

marlie

Ben
Ben's picture
Founder/CEO
Mrs. Riley
User offline. Last seen 4 days 7 hours ago.

Hi Marlie,

There's a bug with printing on the Mac that causes this for some people. We are working hard to get it fixed, but it is really tricky. Sorry for the inconvenience.

Ben
MrsRiley.com

Ben
Ben's picture
Founder/CEO
Mrs. Riley
User offline. Last seen 4 days 7 hours ago.

This is fixed as of 11/5/2009. Thanks to Kathryn Whitaker for testing. Yay!!!

juliekochan
juliekochan's picture
SLP
Edmonton, AB
User offline. Last seen 11 weeks 2 days ago.

I'm still having trouble printing with my Mac.  It only prints on half of the page and the other half is just pink?

 

How do I fix this?

 

Thanks,

 

Julie

Marmar
Marmar's picture
User offline. Last seen 9 hours 23 min ago.

It is still a problem on my mac as well, do I need to change something?

juliekochan
juliekochan's picture
SLP
Edmonton, AB
User offline. Last seen 11 weeks 2 days ago.

Hi Ben,

Could you let me and Marmar know how we can fix this printing problem on the Macs?  Can it be fixed?

Ben
Ben's picture
Founder/CEO
Mrs. Riley
User offline. Last seen 4 days 7 hours ago.

Hey you guys,

Sorry about this. I believed the bug was fixed. Could you tell me the following:

Printer Model
Mac Model
Version of MacOS
Browser & Version

And just to make sure, you're hitting the yellow "print" icon in PageBuilder, not the browser's print function, right?

juliekochan
juliekochan's picture
SLP
Edmonton, AB
User offline. Last seen 11 weeks 2 days ago.

Hi Ben,

 

My printer is an HP Photosmart C4400

I have a MacBook

Mac OS X.

I use Mozilla Firefox, but I'm not sure of the version (and as it's updated so frequently I'm not sure that it would help that much anyways!)

I make sure to press the yellow print icon in PageBuilder but that doesn't make any difference, it still comes out with 1/3 of the page all pink.

Marmar
Marmar's picture
User offline. Last seen 9 hours 23 min ago.

My printer is a HP Photosmart C7250, but it does this on other printers as well.

I have both a MacBook and a MacPro desktop. I run OSX version 10.6.3...

Usually use Firefox version 3.5.9

 

Yes, I use the print icon, consistently prints about 1/2 of the page in lovely pink.

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