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February 3, 2009 - 11:03pm
I am have a problem. I try to save a new file & nothing happens. Then the whole page freezes & the only way to get out is to hit the back arrow. Then I lose all everything that I made.
Help!
Cat
February 4, 2009 - 12:48pm
#2
It could be because the filename that you're trying to use contains some unwanted characters. If the border of the box where the filename is turns red, put your mouse cursor inside it and it will tell you what characters you cannot use.
This is not the most usable thing right now and we'll be looking at fixing it in the future. Sorry for the inconvenience.
February 4, 2009 - 2:59pm
#3
Mac OSX Firefox
February 20, 2009 - 4:34pm
#4
This issue was fixed last week. Is it still a problem for anyone?
June 19, 2009 - 8:33pm
#5
I'm having that same problem; the save bar never gets all the way full, and then it doesn't open all the way either, even though in the page viewer it looks like it's all there.
Internet Explorer, using Vista
June 19, 2009 - 11:26pm
#6
Hmm... so does the file save? Can you tell me which file of yours it is?
June 20, 2009 - 10:30am
#7
Handwashing steps, toileting routine, wash hands. I can't get it to load completely after saving, and then when saving it never actually finishes because it hangs up. Looks like it does, though on the page viewer.
Staisey
June 20, 2009 - 12:45pm
#8
Well, I tested those files in IE8 and IE6 and they loaded and saved ok. If you have any other browsers on your computer, maybe you could try one to see if it works. Another thought is to make sure your version of Flash is current. Go here to check:
http://get.adobe.com/flashplayer
Hopefully we can track the issue down and thanks for letting me know.
-b
June 21, 2009 - 2:02pm
#9
I downloaded the new flash player and was able to open one file, but not others. I tried making it again, and it did the same hang-up thing.
I have IE version 7
Thanks for your help. I really want to make lots of boards!
Staisey
June 21, 2009 - 11:55pm
#10
Staisey -
Ok, I tried it in Vista/IE7 and the silly thing still works. :)
Some other things I can think of to try:
- Try changing the settings in your Internet Options in Internet Explorer. I tested on Medium-High security, Accept all Cookies, Javascript is on. Maybe something is set too restrictively.
- If you're running any special Internet Security software, try disabling it for a bit to see if that helps.
- Just as a test, if you'd be up for it, try installing Firefox as an alternate browser. I'd still like to get things working for you under IE7, but this would at least narrow down for us whether it was the browser or some broader issue on your system or connection.
Features
Here's a few things you can do.
- Upload your own Photos
- Search the ever growing library of user made cards
- Find pictures on the web
- Use our library of 3000+ symbols
- Print straight from your browser
- Work from any online computer
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About Mrs. Riley
Mrs. Riley was created so professionals, teachers, and parents could collaboratively make educational materials, starting with picture cards. If you've ever made a picture card with a custom image yourself, you know that it can be tedious. We understand and after going through it ourselves for so long, we decided to wrap the entire process into a single online application.
Well, we certainly don't want that to happen! Could you please let us know what web browser and operating system you're using? That will help us track down the bug and squash it as quickly as possible.