FAQ - Frequently Asked Questions


Getting Started

My screen is all pink and nothing happens when I launch PageBuilder.
What's going on?

You probably need to install the lastest version of Adobe Flash. Visit this link: http://get.adobe.com/flashplayer/

Printing

I'm having problems printing. When I print, the entire PageBuilder window prints.
OR
I can't line my page up properly for printing.

This sounds like what would happen when you hit the Browser's print button instead of PageBuilder's print button. The button you want to hit is the yellow printer icon at the top of PageBuilder itself.

Why doesn't my printed page fit on the paper I used?

The most likely reason is because the printer was in portrait (taller) mode for a landscape (wider) oriented page. PageBuilder can't automatically set your printer to print in landscape mode, so you'll need to set it yourself. The steps are:

  1. Hit the yellow print icon to launch the Print Preview window.
  2. Hit the print button in the lower right. This launches the standard print window for your operating system. Choose
  3. Hit the "Print Setup..." button
  4. Poke around until you can change the page to landscape mode

We'd like to figure out a way to get PageBuilder to do this for you automatically. 

Subscriptions

Can I be charged for Mrs. Riley if I sign up for the Free Trial?
Can I be charged for Mrs. Riley if I was a Public Beta Tester?

No, you cannot be charged for Mrs. Riley (or anything on the Internet) unless you provide payment info yourself by typing in your credit card information.

Can I pay with a Purchase Order?

Yes, if you buy a group subscription for $100 or more. Visit the Payment Options page for more details.

Can I pay with a personal check or credit card via mail?

Sorry, we don't accept payment via mail other than by Purchase Order.